QUALITY ASSURANCE IN TEACHING SHORTHAND IN TERTIARY INSTITUTIONS: CASE STUDY OF THE FEDERAL COLLEGE OF EDUCATION (TECHNICAL) AKOKA, YABA, LAGOS STATE

Abstract

The study is set to look into Quality Assurance in Teaching Shorthand in Tertiary
Institutions: A Case Study of the Federal College of Education (Technical) Akoka, Yaba, Lagos State. Quality assurance in teaching of shorthand involves the practice of checking the quality of services rendered by the lecturers in teaching shorthand in the tertiary institutions. This entails their methodology, the teaching resources used and the quality of professional development they have acquired in the shorthand field of study in terms of certification and experience. In an attempt to achieve the purpose of this study descriptive
survey research design was adopted with the use of structured questionnaire which was administered on the fifteen (15) lecturers of the Secretarial Education Department during working hours (8am 4pm) in Federal College of Education (Tech), Akoka, Yaba, Lagos. All the data collected were analyzed using simple percentage on the demographic data and mean (x) on the entire variables which answered the three research questions formulated for the study. The findings revealed that there is poor quality assurance in teaching of shorthand most especially in methodology used for teaching and the teaching resources. The College Management and Government should be enlightened on their role
to ascertain quality of service delivery in teaching shorthand and to adequately supply necessary teaching resources for effective teaching.