ON-LINE TRAINING AND RETRAINING NEEDS OF CONFIDENTIAL SECRETARIES FOR EFFECTIVE WORK PERFORMANCE IN TERTIARY INSTITUTIONS IN ONDO STATE

Abstract

This study assessed on-line training and retaining needs of confidential secretaries for effective work performance in tertiary institutions in Ondo State. Descriptive survey research design was adopted for the study. Three research questions guided the study and One null hypothesis was formulated. The 215 confidential secretaries in public tertiary institutions in Ondo State were the respondents for the study. A 20-item questionnaire structured on a 4-point rating scale validated by experts was the instrument used for data collection. Test retest measurement technique was used to determine thereliability of the instrument. Pearson Product Moment Correlation was used to determine the reliability coefficient and 0.94 was obtained. The mean and standard deviation were used to analyse data related to the research questions while t-test was used totest the hypothesis at 0.05 level of significance. The findings showed that confidential secretaries in tertiary institutions in Ondo State need training and retraining in electronic communication, internet application and webpage design for effective work performance. The study concluded that there is no significant difference in the mean ratings of male and female confidential secretaries on their on-line training and retraining needs for effective work performance. Finally, the study recommended among others that seminars, workshops and conferences should be organized for confidential secretaries to possess some level of on-line computer skills to be able to function effectively on their jobs.