ASSESSING THE INTEGRATION OF NEW OFFICE TECHNOLOGIES IN RIVERS STATE PUBLIC SERVICE ADMINISTRATION

Boma Isabella Dambo, Kelechi Da-Kaladokubo Wokocha

Abstract


The study assessed the integration of new office technologies in Rivers State Public Service administration. The descriptive survey research design was adopted for this study. The populationof the study comprised of 130 Senior Administrators' of Ministries and 245 Senior Administrators' of Agencies drawn from the Public Service in Rivers State. The entire population was used for the study. A structured questionnaire titled “Integration of New Office Technologies in Administration” (INOTA) was used as instrument for data collection. Three experts validated the instrument while Cronbach alpha was used to obtain the reliability coefficient of 0.89. Two research questions and two hypotheses guided the study. Only 319 copies of the questionnaire were retrieved and used for the study. The items were rated on a four (4) point rating scale; mean was used to analyze the research questions and z-test was used in testing the hypotheses. The findings revealed a moderate level of Senior Administrators' knowledge on the use of new office technologies and a low extent of Senior Administrators' utilization of new office technologies in in Rivers State Public Service administration. The researcher recommended that government should ensure the training and retraining of officers of Ministries and Agencies on state of the art office technologies to build their knowledge on efficient usage and to improve service delivery in the Public Service.

Full Text:

PDF

References


Agomuo, E. E. (2012). Modern office technology: Issues, procedures and practices. Nsukka: University of Nigeria Press Ltd.

Ajike, V. O. (2015). Information and communication technology (ITC)-based office skills required by secretaries for effective administration of local governments in Abia state. Unpublished ME.d Thesis, Department of Vocational Technical Education, Faculty of Education, University of Nigeria, Nsukka, Enugu.

Amaewhule, W. A. & Appah, C. N. (2019). Utilization of information and communication technology for job delivery by Business Educators in tertiary institutions in Rivers State. International Journal of Innovative Information Systems & Technology Research 7(2), 34-40.

Mashau, P. & Andrisha, B. (2016). The effect of modern office technology on management performance: Durban Westville. Problems and Perspectives in Management,14(2-2), 376-384.

Mortion, M. (2012). Emerging Technologies for Teaching and Learning. Concorida University.

Nwokike, F. O. (2015). Integration of new technologies in teaching and learning of accounting in public tertiary institutions: A critical of an accountancy educator. International Journal of Scientific Research in Education(IJSRE). 8(1), 19-26.

Okpokwasili, N. P. (2018).Information systems application skills required of secretaries for job performance in e-world parastatals in Rivers State. International Journal of Innovative Information Systems & Technology Research, 6(3):16-24.

Oni, S., Oni, A. & Gberevbie, D. (2015). Electronic mediated administration and public service delivery in Nigeria. Acta Universitatis Danubius. Administratio, 7(2), 1-8.

Organization for Economic Co-operation and Development. (2019). Strengthening digital government. Retrieve from; https://www.oecd.org/going-digital/strengthening-digital-government.pdf 15th June, 2019.

Phyllis, A. O. & Peter, A. S. (2016). The impact of modern office technology on the secretary's performance in some selected business organizations in the Takoradi Metropolis.ADRRI Journal of Arts and Social Sciences, Ghana,13(12), 1-9.

Rahim, A., Akintunde, G. O., Oguntoyinbo, C. A., Obanla, R. O. & Aremu, N. S. (2017). Transformative potentials of e-governance: The intrinsic role of information and communication technology in reinvigorating public service delivery in Nigeria. Covenant University Conference on e-Governance in Nigeria, 65-79.

Stone, D. (2017). What are the advantages of modern office technology? Retrieved from: https://bizfluent.com/list-5868682-advantages-modern-office-technology-.html 15th June, 2019.

Strielkowski, W., Gryshova, I. & Kalyugina, S. (2017). Modern technologies in public administration management: A comparison of Estonia, India and United Kingdom. Administratiesi Management Public, 2(8), 174-185


Refbacks

  • There are currently no refbacks.


Copyright © 2018 -2019.  The Nigerian Journal of Business Education (NIGJBED) All Rights Reserved. ISSN: 2408-4816.

Powered by Myrasoft Systems Ltd. (Phone Number: +234(0)8062926794)