N.S. Ezeani, L.Y. Oludele



With numerous digital technologies being introduced into contemporary office management, and the changing business environment, achieving efficiency in office operations will require digital competencies.  This study surveyed the digital competencies of secretarial personnel in Osun State Polytechnic, Iree and examined the correlation between the competencies and the personnel’s efficiency. The study adopted descriptive research design.  The population of the study consisted forty-eight (48) secretarial personnel in Osun State Polytechnic, Iree. The study used total enumeration. Four research questions and one hypothesis guided the study. Questionnaire was used for data collection, and the data collected were analyzed using simple mean to answer the research questions while the hypothesis was tested using Pearson Product Moment Correlation Co-efficient with the aid of SPSS. The analysis revealed that the secretarial personnel do not possess digital document management and digital meeting management competencies. It was however revealed that the personnel possess digital communication competencies.  The analysis also showed that the secretarial personnel are generally slightly efficient in performing duties relating to digital technology.  The hypothesis tested revealed digital document management and digital communication competencies both have moderate positive correlation with efficiency of the personnel. The study concluded that digital competencies generally have positive moderate correlation with the efficiency of the secretarial personnel in Osun State Polytechnic. The study recommended that management of the institution should continuously provide training and retraining opportunities on the digital technologies for secretarial personnel as these technologies keep evolving.


Keywords: Digital competencies, Secretarial personnel, efficiency

Full Text:



AIIM (2015). The Digital Officer – Improving the Way We Work. Retrieved from on September 23, 2021.

Akarahu, C. & Ile, C. M. (2014). Competency improvement needs of teachers of Business Education in Colleges of Education on the use of new technology for production of employable graduates. Nigerian Journal of Business Education, 2(1), 354-365.

Alozie, A. N. & Nnorom, O. E. (2015). Electronic Database Management System: A new technology in improving office efficiency in a globalized economy. Nigerian Journal of Business Education, 2(3), 244-252

Bizzi L. (2018). Employees who use social media or work are more engaged but also more likely to leave their jobs. Harvard Business Review Analytic Services. From on September 25, 2021

Deloitte (2017). What key competencies are needed in the digital age? Retrieved from on September 25, 2021.

Peledeau, P. (n.d).Most Important Traits of Successful Chief Digital Officers: 50 Expert Insights on the Skills and Characteristics That Make a Dynamic, Effective CDO. Retrieved on September 22, 2021

Zain, N., Eryanto, H. & Marsofiyati (2019). The Importance of ICT for Office Administration in Millennial Era. Retrieved from on September 24,2021


  • There are currently no refbacks.

Copyright © 2018 -2022. The Nigerian Journal of Business Education (NIGJBED) All Rights Reserved. 
ISSN: 2408-4816 (PRINT) | 
ISSN: 2756-5912 (ONLINE)

Powered by Myrasoft Systems Ltd.(