INFLUENCE OF DIGITAL SKILLS GAP ON JOB PERFORMANCE OF ADMINISTRATIVE WORKERS IN UNIVERSITIES IN IMO STATE
Abstract
This study examined the influence of digital skills gap on the job performance of administrative workers in Universities in Imo state. The study adopted descriptive survey research design. A sample of 317 administrative workers of public universities drawn from a population of 1,065 administrative workers of federal and state universities in Imo State. The study adopted a multi-stage sampling procedure. The instrument for data collection was a 50-item researcher developed questionnaire titled: Influence of Digital Skills Gap on Job performance Questionnaire (IDSGJPQ). The instrument was made up of three clusters on 4-point response scales of Very High Extent, High Extent, Low Extent, and Very Low Extent with 4, 3, 2, and 1 rating respectively that addressed the research questions. The face validation of the instruments was carried out by three experts. The internal consistency and the stability aspects of the reliability of the instrument was determined using Pearson Product Moment Correlation which yielded indices of 0.87. The data was collected by the researcher with the help of three research assistants. Out of 317 copies of the instruments administered, 304 copies representing 96% were returned and used for data analysis. Mean was used to answer the three research questions raised for the study while standard deviation was used to determine the closeness of the responses. T- test statistic was used to test the three null hypotheses that guided the study at 0.05 level of significant. The results showed among others that the word processing skills gap, information processing skills gap and communication skills gap to a very high extent influence job performances of administrative workers in federal and state universities. Based on the results, it was recommended among others that Government and University administration should organize regular seminars and workshops for administrative workers on effective ways of improving their digital skills on the areas mentioned
Keywords: communication skills, digital skills gap, information, word processing,
Full Text:
PDFReferences
References
Akpan, E. E. (2020). Information processing and content management on job performance of administrative officers in federal universities in South-South, Nigeria. King-Uk International Journal of Academic Anthology, 3(4), 1-14.
Akudolu, C. A. and Onyeneke E. N. (2022). Digital skills gap among business education graduates of tertiary institutions in Anambra state: Implication for programme re-adjustment. Nigerian Journal of Business Education (NIGJBED), 9(1), 231- 241.
Dolye, L. (2019).What is digital communication & why are skilled professionals in such high demand? https://www.northeastern.edu/bachelors-completion/news/what-is-digital-communication/
Egbunefu, C., Amadi, E. A., & Nwobike, A. (2018). Microsoft Word Application Skills Need of Business Education Graduates for Job Performance and Economic Diversification in Rivers State. International Journal of Innovative Education Research, 6(3), 58–65.
Ejeka, C.A. (2015). Office automation: A tool for quality assurance in work delivery in office technology and management (OTM). International Journal of Management Technology 3(1), 69-80.
Ekoh–Nweke, A. C. (2018). Strategies for improving teaching and learning of ICT in Colleges of education in Enugu State. Journal of African Education, 5(2), 1-12.
Ezenwafor, J.1. & Gude, G. (2020). Administrative supervisors’ assessment of word processing and spreadsheet competencies possessed by office technology and management graduate workers in North-East Nigeria polytechnics. Nigerian Journal of Business Education, 7(2), 252-264.
Ferrari, A. (2013). DigComp: A framework for developing and understanding digital competence in Europe. European Commission, JRC Publications Repository.
Harkins, S. (2021). Use these shortcuts and features to quickly navigate a Word document. Tech Republic.
Hawks, D. (2021). Basic guide to Microsoft word: Toolbars & document views.
Hysa, E. (2013). Defining a 21st Century Education: Case Study of Development and Growth Course. Journal of Educational and Social Research, 3(7), 704–709.https://doi.org/10.5901/jesr.2013.v3n7p704
Manjunath, S., Shravan, M. B. & Dechakka, B. B. (2019). A study on assessment of skill gap to enhance workforce performance. International Journal of Management, Technology and Engineering, 9(4), 3561-3576.
Marsh, E. (2018). The digital workplace skills framework ensuring the workforce is ready to work digitally. Digital Work Research.
Mazmanian, M., Orlikowski, W. J. & Yates, J. (2013). The autonomy paradox: The implications of mobile email devices for knowledge professionals. Journal of Organization Science, 24(5), 1337-1357.
Nebo, C. S. Nwankwo, P. N. &Okonkwo, R. I. (2015). The role of effective communication on organizational performance: a study of Nnamdi Azikiwe University, Awka. Review of Public Administration and Management, 4(8), 131-148.
Nwachukwu, U. A. (2018). Employers rating of non-technical skills required of business education graduates for success in the labour market in Anambra State. Unpublished Masters Thesis, Nnamdi Azikiwe University, Awka.
Nwankwo, V. I. (2018). Information processing skills required of lecturers in office technology and management departments of polytechnics in South-East Nigeria. Unpublished Masters Degree Thesis, NnamdiAzikiwe University, Awka.
Ofili, G. O. &Idris, A. M. (2015). Information and communication technology skills possessed by vocational and technical education students for self-sustenance in Edo State.
Okpokwasili, N. P. (2018). Information systems application skills required of secretaries for job performance in e-world parastatals in Rivers State. International Journal of Innovative Information Systems & Technology Research, 6(3), 16-24.
Okoroma, E.O, Nnadi, F. N, Anaeto, F.C., Echetama, J. A., Uche-Nwachi, M. N. &Anaeto, C.A. (2015). Utilization of “radio farmer” programme of Imo State agricultural development programme by rural farmers in Imo State, Nigeria. Journal of Biology, Agriculture and Healthcare. 5(13), 2224-3208 www.iiste.org
Oni, O., Amadi, J. K. &Eziam, A. (2016). Electronic records management by secretarial staff of Auchi polytechnic, Auchi and Port-Harcourt Polytechnic Rumuola, Nigeria. International Journal of Academic, Library and Information Science, 4(8), 216-224.
Solomon, O. (2018). Leveraging national identification number for economic growth.
Suarta, I. M. &Suwintana, I. K. (2021). The new framework of employability skills for digital business. International Conference on Technology and Vocational Teachers (ICTVT), 12(3),1-8.
Refbacks
- There are currently no refbacks.
Copyright © 2018 -2024. The Nigerian Journal of Business Education (NIGJBED) All Rights Reserved.Â
ISSN: 2408-4816 (PRINT) |Â ISSN: 2756-5912 (ONLINE)