PERCEIVED INFLUENCE OF EFFECTIVE BUSINESS COMMUNICATION ON JOB PERFORMANCE OF SECRETARIES IN BUSINESS ORGANIZATIONS

Ogazi Kingsley Igwe (Ph.D), Comfort Elemchi Chima-Udum, Olufunmilayo Eze

Abstract


This study examined the perceived influence of effective business communication on employee job performance in business organization in Ebonyi State. Three research questions in line with research purpose and hypotheses guided the study. Descriptive survey research design was adopted for the study. The population of the study comprised of one 47 secretaries from commercial banks in Ebonyi State. The entire population was used as the sample. A structured questionnaire was used for data collection using a four-point rating scale. Data obtained were analyzed using mean and standard deviation to answer the research questions, while the null hypotheses were tested using t-test statistic. Findings revealed that upward business communication has a significant impact on the level of employee performance in an organization, effective downwards communication in an organization helps employees to share information, ideas or knowledge and skills which enable them to effectively perform to the expectations of the employer and businesses rely on communication as the best mechanism or channel for enhancing interactions between the employees and customers or clients which greatly influences employees’ performance and improves the level of business profitability in the long run. Hypotheses test show that there is no significant difference in the mean rating of male and female business education students on the perceived influences of effective communication on employee job performance in business organization. Based on the findings of the study, it was recommended that Management of tertiary institutions should consider the adoption of university-wide Learning Management Systems for increased acceptance of blended learning approach in the teaching and learning of courses like business education.

Keywords:  Business communication, Employee performance, Horizontal communication, downward communication and upward communication


Full Text:

PDF

References


Al-Tokhais, A. (2016). The relationship between communication effectiveness and multicultural employees’ job outcomes (Doctoral dissertation, Kent State University).

Bernstein, E. S. (2017). Making transparency transparent: The evolution of observation in management theory. Academy of Management Annals, 11(1), 217-266.

Ebrahimi, R., Chamanzamin, M. R., & Sourati, P. (2014). Investigating the effect of organizational communications on the performance of managers in government agencies of Astara. International Review of Management and Business Research, 3(4), 2095.

Fuertes, G., Alfaro, M., Vargas, M., Gutierrez, S., Ternero, R., & Sabattin, J. (2020). conceptual framework for the strategic management: A literature review descriptive. Journal of Engineering, 2020.

Jiang, X., Du, J., Zhou, J., & Cui, Y. (2020). The impact of negative informal information before a change on performance: A within-Person approach. International Journal of Environmental Research and Public Health, 17(2), 670.

Odine, M. (2021). Communication problems in management. Journal of emerging issues in economics, finance and banking (JEIEFB), 4(2), 1615-1630.

Osborne, S., & Hammoud, M. S. (2017). Effective employee engagement in the workplace. International Journal of Applied Management and Technology, 16(1), 4.

Otoo, F. (2016). Effect of communication on employee performance at Ghana Revenue Authority, Kumasi (Doctoral dissertation).

Rukmana, H. D., MM, S. M. P., & SE, E. N. (2018). The impact of organization communication on employee performance through employee’s work motivation at Pt. Putri Panda Unit Ii Tulungagung, East Jawa, Indonesia. KNE Social Sciences, 211-227.

Stavros, K. (2020). Impact of communication on employee performance. European Journal of Business and Management Research 5(6),1-6

Tian, H., Shuja Iqbal, S. A., Qalati, S. A., Anwar, F., & Khan, M. A. S. (2020). The impact of transformational leadership on employee retention: mediation and moderation through organizational citizenship behavior and communication. Frontiers in Psychology,

Wang, Y. (2022). The role of communication in enhancing employees’ organizational commitment: exploring the relationship between social-emotional-oriented communication, work-oriented communication and organizational commitment in China. Frontiers in Psychology, 11.


Refbacks

  • There are currently no refbacks.