CHALLENGES OF CONTINUOUS INNOVATIONS IN INFORMATION AND COMMUNICATIONS TECHNOLOGY TO OFFICE MANAGERS IN COMMERCIAL BANKS

Faith Nnenna Ama, Ph.D, Simon Oluwatobi Olowofila

Abstract


The study ascertained the challenges faced by office managers in commercial banks due to continuous innovations in information and communication technologies (ICT). Four research questions guided the study. The population comprised office managers (administrative assistants, executive assistants, and administrative officers) working in commercial banks in Abakaliki metropolis. The instrument for data collection was a structured questionnaire entitled “Challenges of Continuous Innovations in Information and Communication Technology (CCIICT). Data collected was analysed using mean statistics and standard deviation to answer the research questions. The result of the study showed that continuous innovations in ICT have posed the challenge of cyber security, skill upgrading, ergonomics issues and information overload. The study therefore recommended among others that bank management should continuously upgrade ICT facilities used by office managers as each version of ICT comes with upgraded security software. Moreover, procurement officers of commercial banks should as much as possible consider the matter of information overload in procuring and installing ICT gadgets/software for office managers in commercial banks.

Keywords: Commercial Banks, Continuous innovation, Information and Communication Technologies, Office Managers,


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