TIME MANAGEMENT STRATEGIES REQUIRED TO ENHANCE Q U A L I T Y A S S U R A N C E I N T H E J O B P E R F O R M A N C E O F SECRETARIES IN BUSINESS ORGANIZATIONS IN ENUGU METROPOLIS

Abstract

The study was carried out to determine the time management strategies that are required to enhance quality assurance in the job performance of secretaries in business organization in Enugu metropolis. Three research questions and two null hypotheses guided the study. The study adopted survey research design that made use of 24 items structured questionnaire. The population for the study comprised 96 secretaries who work in business organizations in Enugu metropolis. The questionnaire was face validated by three experts. Cronbach Alpha method was used to determine the reliability of the items and a coefficient of 0.80 was obtained. The questionnaire was administered on 96 respondents by the researchers and three research assistants trained by the researchers. Eighty five copies of the questionnaire were returned and considered valid.
The findings of the study revealed 24 time management strategies that are required by secretaries to enhance quality assurance in their job performance. It was recommended among others that time management strategies should be emphasized in the process of training student secretaries.