LEVEL OF UTILIZATION OF TOTAL QUALITY MMANAGEMENT PRINCIPLES IN BUSINESS OPERATIONS BY ENTREPRENEURS IN OYO STATE
Abstract
This study determined the level of utilization of total quality management principles in business operations by entrepreneurs in Oyo State. Four research questions guided the study. The population of the study comprised 3,659 managers of small and medium scale enterprises in Oyo State who are registered with the State Ministry of Commerce, Industry and Technology. The sample of this study comprised 783 small and medium scale enterprises operators drawn through proportionate stratified sampling technique. Instrument for data collection in this study will be a structured questionnaire titled “Questionnaire on Entrepreneurs Level of Utilization of Total Quality Management Principles (QEUTQMP)” and was validated by two experts. The instrument was structured on a Four (4) point rating scale of Very High Level (3.50-4.00), High Level (2.50-3.49), Low Level (1.50-2.49), Very Low Level (1.00-1.49). The reliability of the instrument was computed using Cronbach Alpha and yielded a co-efficient of 0.78, the instrument was therefore deemed reliable for the study. In collecting data, the researchers trained three research assistants and adopted direct approach in administering the questionnaires to the respondents. Arithmetic mean and standard deviation were used to answer the research questions. The findings of this study revealed among others that small and medium scale enterprise entrepreneurs utilized benchmarking, strategic planning and training principles in their business operations to a low level. The findings also revealed that small and medium scale enterprise entrepreneurs’ utilized teamwork principles in their business operations to a high level. Based on the findings, it was recommended among others the National Association for Small and Medium Scale Entrepreneurs (NASME) should organize conferences and workshops for her members so as to educate them on the needs for utilizing benchmarking principles in their business operations.
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