Oluwatobi Alex Adeniji, Chinagolum Veronica Okafor


This study determined the level of utilization of total quality management principles in business operations by entrepreneurs in Oyo State. Four research questions guided the study. The population of the study comprised 3,659 managers of small and medium scale enterprises in Oyo State who are registered with the State Ministry of Commerce, Industry and Technology. The sample of this study comprised 783 small and medium scale enterprises operators drawn through proportionate stratified sampling technique. Instrument for data collection in this study will be a structured questionnaire titled “Questionnaire on Entrepreneurs Level of Utilization of Total Quality Management Principles (QEUTQMP)” and was validated by two experts. The instrument was structured on a Four (4) point rating scale of Very High Level (3.50-4.00), High Level (2.50-3.49), Low Level (1.50-2.49), Very Low Level (1.00-1.49). The reliability of the instrument was computed using Cronbach Alpha and yielded a co-efficient of 0.78, the instrument was therefore deemed reliable for the study. In collecting data, the researchers trained three research assistants and adopted direct approach in administering the questionnaires to the respondents. Arithmetic mean and standard deviation were used to answer the research questions. The findings of this study revealed among others that small and medium scale enterprise entrepreneurs utilized benchmarking, strategic planning and training principles in their business operations to a low level. The findings also revealed that small and medium scale enterprise entrepreneurs’ utilized teamwork principles in their business operations to a high level. Based on the findings, it was recommended among others the National Association for Small and Medium Scale Entrepreneurs (NASME) should organize conferences and workshops for her members so as to educate them on the needs for utilizing benchmarking principles in their business operations.

Full Text:



Agada, G. (2014). Entrepreneurial skills needed by technical college students for establishing radio and television small and medium scale enterprise in Kogi state.A Master’s Thesis, Department of Vocational Teacher Education, University of Nigeria, Nsukka.

Agboola, R. M. (2013). Does total quality management affect the performance of small and medium enterprises? A case of manufacturing SMEs in Ghana.World Applied Sciences Journal (Economic, Finance and Management Outlooks), 28, 1-9.

Dean, A., & Terziovski, M. (2011). Quality practices and customer/supplier management in Australia service organizations. Total Quality Management, 12, 611-621.

Ejionueme, L.K., & Oyoyo, A. O. (2015).Application of total quality management (TQM) in secondary school administration in Umuahia Education Zone.Journal of Education and Practice, 6(27), 102 – 111.

Ekiz, E. H., Ozgurer, G., & Sian, L. S. (2015). Investigating total quality management: The case of small and medium size enterprises in Northern Cyprus. Arabian Journal of Business Management Review, 6, 177.

Hassan, S. (2016). Impact of HRM practices on employee’s performance. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6(1), 15-22.

Israr, M., & Gangele, A. (2014).A comparative analysis between small and medium scale manufacturing company through total quality management techniques.Proceedings of the 2014 International Conference on Industrial Engineering and Operations Management, Bali, Indonesia, January 7 – 9.

Majama, N. S. & Magang, T. I. (2017). Strategic planning in small and medium enterprises (SMEs): A case study of Botswana SMEs. Journal of Management and Strategy, 8(1), 74-83.

Monday, J., Argozie, C., Bello, A. & Unam, F. (2015).Enhancing sustainable development of small and medium-scale enterprises through total quality management: Evidence from Nigeria.Ife Journal of Entrepreneurship and Business Management, 1(1), 25-37.

Musriha, D. (2013). Influence of teamwork, environment on job satisfaction and job performance of the cigarette rollers at Clove Cigarette Factories in East Java, Indonesia. Developing Country Studies, 3 (2), 32-39.

Ohachosim, C. I., Onwuchekwa, F. C., & Ifeanyi, T. T. (2012). Financial challenges of small and medium-sized enterprises (SMEs) in Nigeria: The relevance of accounting information. Review of Public Administration and Management, 1(2), 185-202.

Ongori, H., & Nzonzo, J.C. (2011). Training and development practices in an organization: An intervention to enhance organizational effectiveness. International Journal of Engineering and Management Sciences, 24(4), 187-198.

Organisation for Economic Co-operation and Development (OECD, 2012).Financing SMEs and entrepreneurs 2012: An OECD Scoreboard, OECD Publishing.pp.66-73.Retrieved from http://dx.doi.org/10.1787/9789264166769-en.

Pineda, A. P. M. (2013). Total quality management in educational institutions: Influences on customer satisfaction. Asian Journal of Management Sciences and Education, 2(3), 31-46.

Wahab, N. A. & Rahim, S. A. (2013).Areas for Benchmarking among SMEs.International Journal of Trade, Economics and Finance, 4(5), 270-273.

Wainwright, D., Green, G., Mitchell, E., & Yarrow, D. (2015).Towards a framework for benchmarking ICT practice, competence and performance in small firms.Performance Measurement and Metrics, 6, 39-52.

Yusuf, T. O. & Dansu, F. S. (2013). SMEs, business risks and sustainability in Nigeria.European Journal of Business and Social Sciences, 2 (9), 76-94.


  • There are currently no refbacks.

Copyright © 2018 -2021.The Nigerian Journal of Business Education (NIGJBED) All Rights Reserved. 
ISSN: 2408-4816 (PRINT) | 
ISSN: 2756-5912 (ONLINE)

Powered by Myrasoft Systems Ltd.(http://www.myrasoft.ng)