Faith Nnenna AMA, Nonye AZIH



The study ascertained the influence of lecturers’ incivility on the knowledge acquisition of office technology and management students. The descriptive survey research design was used. The study was conducted in federal polytechnics in South East of Nigeria using a population of 950 OTM students. A sample size of 240 respondents was used. The researcher designed and used a set of duly validated questionnaire titled Influence of Lecturers’ Incivility on the Acquisition of Knowledge by OTM Students Questionnaire (ILIAKOTMSQ). Mean and standard deviation were used to answer the three research questions and independent z-test was used to test the two null hypotheses at 0.05 level of significance. Findings indicated that use of intimidating language by lecturers influence students’ learning negatively; expression of hostility by lecturers affect students’ consistent attendance to classes; lecturer’s  mocking affects the concentration of OTM students in skills acquisition. Findings based on test of hypotheses indicated that there was no significance difference in the mean ratings of male and female students on the influence of use of intimidating languages by lecturers on their learning and that HND and ND students mean responses did not differ significantly on the ways lecturers’ mocking affects the concentration of OTM students in skills acquisition. It was therefore concluded that if the objective of business education which OTM is an aspect of must be achieved, lecturers’ uncivil attitude should not be overlooked or treated with a wave of hand since it affects students’ emotional and physical wellbeing and therefore does not make for the enthusiasm and vitality required in teaching and learning processes. The recommendation among others is that heads of department of office technology and management programmes should organize seminars and symposia to sensitize lecturers on the need for civil behaviours and the inherent danger in passing down uncivil attitude to our students who will become leaders of tomorrow.

 Key Words: Incivility, mocking, bullying, behaviour, learning environment.

Full Text:



Berger, B.A. (2009). The problem of incivility. Retrieved from theproblem of incivility/

Centre for Survey Research (2008). A survey on academic incivility at Adama University; Preliminary report: Retrieved from

Clark, C.M. (2017). An evidence-based approach to integrate civility, professionalism, and ethical practice into nursing curricula, Nurse Educator, 42(3):120-126.

Retrieved from•

Clark, C.M. (2014). Seeking civility. American Nurse Today, 9 (7), 18, 20-21. 46

Clark, C.M. (2013). The pedagogy of civility: Innovative strategies to create an engaged learning environment, Academic Consulting Group, Elsevier Publishers. Retrieved from

Clark, C.M. and Springer, P. J. (2010).Academic nurse leaders’ role in fostering a culture of civility in nursing education. Journal of Nursing Education, 49 (6), 319-325. Doi: 10.3928/01484834- 20100224-01.

Connelly, R. J. (2019). Introducing a culture of civility in first year college classes. Journal of General Education 58 (1), 47-64. Retrieved from education/summary/vo58/58.1-connelly.html.

Elom S. O (2016) Psychomena 2 (Psychology: The Social Doctor). Abakaliki, Nigeria: Omega Print Media & Publishing Company.

Forni, K. L. (2018). The civility solution: what to do when people are rude. New-York Ny: St. Martin’s Press.

Gordon, S.C. (2019). Accused of workplace bullying: What happens next? American Nurse Today 14(3), 24-26 Retrieved from https://www.reflectionsonnursing features/m

Igwe, K. N. (2018). Research in information and knowledge management: Principles, methods, and practices. Lagos: Waltodany Visual Concept Ltd.

Mauk, K. L. & Hobus, M.E. (2017). Nursing as Ministry. Burlington MA, U.S.A: Jones & Bartlett Learning.

Nelson, L.B. and Jackson, N. G, (2004) Combating classroom misconduct (incivility) with bill or rights. Paper presented at the international consortium for educational development, Ottawa, Ontano, Canada.

Nworie J and Haughton N, (2008). Good intentions and unanticipated effects: The unintended consequences of the application of technology in teaching and learning environments. Journal of Nigeria Association of Teachers of Technology. 7 (3)20-26.

Oheagbulem, N. M (2013). Management of government offices for grass root transformation. Business Tech: A journal of Contemporary Issues in Business and Technology 4(9).28-43.

Okon, E. E. (2019). Electronic-based learning resources required in business education and skill acquisition for global business environment. Nigerian Journal of Business Education, 6(2), 163- 172.


  • There are currently no refbacks.

Copyright © 2018 -2022. The Nigerian Journal of Business Education (NIGJBED) All Rights Reserved. 
ISSN: 2408-4816 (PRINT) | 
ISSN: 2756-5912 (ONLINE)

Powered by Myrasoft Systems Ltd.(